Privacy policy.

Privacy Policy

Last updated: November 2025
Steinert Athletica (ABN 85 178 228 260)
www.steinertathletica.com

1. Introduction

Steinert Athletica (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). By using our website or engaging our remedial and sports massage services, you consent to this Privacy Policy.

2. Information We Collect

We may collect personal information such as:

  • Your name, date of birth, address, email, and phone number

  • Health information relevant to your treatment (e.g. injury history, medical conditions, or GP referrals)

  • Payment details (when applicable)

  • Appointment and booking information

  • Website usage data (via cookies and analytics tools)

We collect this information when you:

  • Book or attend an appointment

  • Fill out our intake forms

  • Contact us via phone, email, or the website

  • Use or browse our website

3. How We Use Your Information

We use your personal information to:

  • Provide remedial and sports massage services

  • Communicate with you about appointments, updates, and follow-up care

  • Maintain accurate clinical records

  • Process payments and issue invoices or receipts

  • Improve our services and website performance

  • Comply with our legal and professional obligations

We will only use your information for the purpose for which it was collected, or for a related purpose you would reasonably expect.

4. Storage and Security

Your personal and health information is stored securely in digital and/or physical format. We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure. Health records and client files are kept in accordance with relevant laws and professional requirements for record retention.

5. Disclosure of Personal Information

We may disclose your information to:

  • Other health practitioners or medical professionals (with your consent)

  • Our professional advisers (e.g. accountants, insurers)

  • Law enforcement or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

6. Website and Cookies

Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifiable data about visitor activity. This helps us improve site performance and user experience. You can manage or disable cookies in your browser settings.

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out of date. To do so, please contact us using the details below.

8. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

Steinert Athletica
Email: hello@steinertathletica.com
Phone: +61 423 591 138
Location: Ashmore, QLD, Australia

We will respond to your query or complaint as soon as reasonably possible.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.